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Terms and Conditions

Terms and Conditions


IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.




1.      General


1.1.    In these terms and conditions (the "Terms and Conditions"), "Bottle Wander" or "we" or "us" means Bottle Wander Limited and the "customer" or" you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website (which means in the Terms and Conditions) in placing order. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


1.2.    We shall make every effort to ensure that prices, details and sizes of products at our website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.


1.3.    Wes hall make every effort to ensure product(s) displayed on our website are in stock. If from time to time any products become out of stock, we will inform you and we reserve the right to offer alternative product(s) of similar value and style.


1.4.    All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.


2.      Registration


2.1.    You are required to register as a user before placing any order through our website. During the registration:


·        You must provide us with accurate, complete and up to date registration information;

·        You must safeguard your username and password;

·        You authorise us to assume that any person logging in on the website with your username and password is either you or is authorized to act for you;

·        We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.


2.2      Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.



3.      Privacy protection


We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.



4.      Payment


4.1.   Website accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The applicable price shall be the price listed on our websiteas at the date of purchase.


4.2.    Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or pick-up point as chosen by you(as the case may be).




5.      Others


5.1.    Force majeure: We shall not be liable for any delay or failure to perform caused by 2or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.


5.2.    Youshall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.


5.3.    If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.


5.4.    These Terms and Conditions embody the entire agreement between the parties and theysupersede all previous negotiations, representations and agreement between the parties.


5.5.    We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.


5.6.    If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.


5.7.    These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.


6.      Payment Terms


6.1.    We accept payment made by bank transfer, PayMe, Visa, MasterCard, American Express and Union Pay, Apple Pay.


6.2.    Our Bank Account information is: HSBC (817-300148-838).


6.3.    Our Mobile Number for PayMe is: +852 25720028


6.4.    Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.


6.5     Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.


7.      Notification for ordering


7.1.    website only accepts orders for delivery in Hong Kong to the specified billing address or collection at a designated location in Hong Kong.


7.2.    Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we willa cknowledge receipt of your order by email. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.


7.3.    If your order is accepted by us, we will confirm with you accordingly by email and advise the date and time of delivery or availability for collection at a designated physical store.



8.      Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)


8.1.    You may enjoy free delivery service on all our orders. For the benefit of our customer, we aim deliver order the next business day, the schedule will be advised prior to delivery.


8.2.    Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan are currently not available.


Should you have any inquiry about delivery, please feel free to contact us at info@bottlewander.comand +852 25720028.



8.3.    Incase where the deliveries are delayed due to hoisting of typhoon signal no. 8or above or black rain storm signal, we will try our best to arrange theproducts to be delivered on the next day after the adverse weather condition has ceased.


8.4.    If you fail to receive your ordered products upon the first delivery appoint mentor you give us inaccurate information on your address, we reserve the right tocharge you an additional delivery fee for subsequent delivery(es).


8.5.    All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.


8.6.    Incase of any dispute, our determination shall be final.


9.      Store pickup service (applicable if you have selected to collect your order(s) at our shop)


9.1.    You will be notified by us via email when your ordered goods are available for collection at our showroom during business hours on the designated date of collection.


9.2.    Please collect your purchased item(s) at our showroom within 5 days from the designated date of collection during the specified business hours. Otherwise, we reserve the right to transfer such goods to our warehouse for storage and charge you storage fees at our prevailing rates. In such case, you are required to settle any outstanding fees before you can collect your order.


9.3.    When you pick up the product in our store, you or your authorised representative will be required to produce your email confirmation for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.


9.4.    If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the products in the same store on the next day when the store is opened.


10.   Exchange and refund


10.1. Subject to10.2 below, you are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact us to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.


10.2. Wine or champagne above HK$750 per bottle or over 10 years old shall not be refunded in any event.


10.3. If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).


10.4. In exceptional case at our sole discretion, we will refund the amount paid to your credit card or bank account (takes about 4-6 weeks).


10.5. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.


10.6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.




 Lasted updated on Jan 2021